If an item is not returned within 5 days of its due date, we charge the renter the full retail price of the item.

All products rented from The Shed are insured. Renters should not try to repair a damaged or broken item. They should contact The Shed via our chat option and we will walk them through the return process.

No, renters don't need to worry about any renters insurance!

Pickup/dropoff is available at the distribution center during regular business hours which is Monday - Saturday 8:00am - 7:00pm and Sunday 10:00am - 5:00pm. If you are a product owner, please preregister on ished.com and select "drop off." If you are a renter, please reserve the product on ished.com and select "pick up."

The Distribution Center hours will be Monday - Saturday 8:00am - 7:00pm and Sunday 10:00am - 5:00pm.

We review every rating and respond as appropriate on behalf of both parties. If you have any questions about the rating, please contact us on chat.

The Shed constantly monitors and markets products based on seasonality and demand to deliver the best possible experience to our owners and renters. We encourage our product owners to help us promote their product listings too. It's a win-win! If a product does not rent at least 10% of the time in a six month period we may contact you to make arrangements to return it to you or donate it to charity.

All products that are rented through The Shed are completely insured. If a renter doesn't return a product, then they will be charged for the lost rental time and the full price of your product. The Shed will replace the item.

The Shed has a robust maintenance protocol for product maintenance and cleaning. We follow manufacture guidelines to ensure that every product is maintained properly.

On certain products and in certain situations, we will perform minor routine repairs and maintenance. For extreme damage or repair situations, we will contact you and use a professional repair service.

The Shed team evaluates all products based on age, appearance, performance, etc. on an ongoing basis. Note that the condition can change over time.

The Shed uses a state of the art pricing algorithm that takes into account multiple data points. Our pricing engine will ensure that you will always get the highest rental price available for your product.

An owner has the opportunity to receive their equipment back 6 times a year. If you want to review the condition of the product, you can go into the Account Manager and check it out and we will deliver it to you.

The Shed uses a state of the art pricing algorithm that takes into account multiple data points. Our sophisticated pricing engine will ensure that you will always get the highest rental price available for your product.

The Shed welcomes any digital instruction manuals the Owner would like to supply. The Shed will seek out those manuals as a common practice to help the renter use the product correctly. Additionally, we will developing videos to provide instruction on the specific product.

All products are warehoused in a temperature controlled facility. Certain mechanical products will be kept in a secure covered location outside of our facility.

The Shed has high standards to make sure the products are safe and work as intended. Each category has its own criteria for acceptance. After review of the product, we will rate the quality of your product and determine whether it meets our stringent requirements.

We do have periodic programs to reward owners. We also have opportunities for high volume owners to become business partners. If you or someone you know has a high volume of products please contact us at tellmemore@ished.com to discuss enterprise options.

All customer inquiries will happen through the instant chat engine.

All owner inquiries will happen through the instant chat engine.

If your product is rented out, you can select a similar product and receive it for up to 3 days for free using a coupon code that you can obtain through customer service. If you know when you will need your product we encouarge you to block the time off in the rental calendar.

You can enter as many items as you want into our rental platform.

Please view our owner registration video here https://ished.com/image/video/signup-guide.mov. To start, after you have signed up as an owner, go to the tab on the left navigation and click "submit products to The Shed."

Information about product insurance can be found under the owner's agreement (line 6) onhttps://ished.com/index.php?route=information/information&information_id=11

You will find a comprehensive list of products under Product List at https://ished.com/index.php?route=product/all_category

You may come anytime during open business hours - Monday - Saturday 8:00am - 7:00pm and Sunday 10:00am - 5:00pm EST.

The verification code will be sent to the mobile number you signed up with via text message.

The Shed has extensive procedures in place for product maintenance and cleaning. We follow manufacture guidelines to ensure every product is maintained properly.

No. The owner does not pay any maintenance fees.

Our product owners receive free storage and 30% of the rental income from their product rentals.

Anything you choose, all products will be displayed under the same account name.

2362 Greystone Court Rockville, VA 23146

An owner has the opportunity to receive their equipment back 6x a year.

If your products are displayed as not available it means they are still being prepared, including maintenance, photography, instructions, listing, etc. As soon as this is complete they will be shown as 'available'.

We will gladly donate the proceeds from your product rental to a charity of your choice. If you don't see your charity on our list on the owner product submission page, please reach out to us at tellmemore@ished.com and we will work with you to set it up.

All payments will be made after the money has cleared the financial clearinghouse. The Shed does not hold any of the owner's compensation.

We will do credit and debit card pre-authorizations for the rental fees plus a deposit. Once the rental item is dispatched, we will charge the planned rental fees.

We pre-authorize credit card transations.

We guarantee secure payments through our fully secured Payment system.

If you are a member ($29.95 annual fee) then two hour delivery is $15 and same day is $10 w/in a 20 mile radius. If you are not a member then two hour delivery is $40 and same day is $30.

You can request your product be returned on the Account Manager. All returns are done within two days of request or you can pick it up at the Distribution Center sooner.

You can pick up a product from our Distribution Center or schedule delivery for two hour, same day, and two day. NOTE: Any delivery beyond 25 miles will include a surcharge.

If you want a product immediately, you can request to pick it up in the Distribution Center during normal business hours. This is no charge. After the order is placed, you will be notified when the product is ready for pick-up.

If you want a product immediately and do not want to pick it up, then we will dispatch an on-demand driver to pick it up and deliver it within a two-hour window.

If you want a product the same day and do not want to pick it up, then we will dispatch an on-demand driver to pick it up and deliver it before the end of the day.

You will receive our standard two-day delivery before 5 pm on the second day after the order was placed. You will receive updates via text messages.

We have a delivery pricing rate sheet that includes rates for those that are members and non-members. If you are a member ($29.95 annual fee) then two hour delivery is $15 and same day is $10 w/in a 20 mile radius. If you are not a member then two hour delivery is $40 and same day is $30.

Our drivers are not trained on all products we carry; however, we do supply operations manuals and tutorial videos with the product listings whenever possible. If you have trouble using a product after it is delivered you can contact us via our online chat for support.

If you believe the product you received is not what you ordered, please contact us immediately through our customer support chat.

We will be offering this service from Monday - Saturday 8:00am - 7:00pm and Sunday 10:00am - 5:00pm.

All products are listed underneath their specific category. You can also search by typing the product name into the search bar.

The products available for rent meet very high quality standards. The Shed will not rent products that do not meet a standard of good, better and best.

We expect the product to come back in a reasonably clean state. We clean all products as they are returned but will assess a fee if the product rquires extensive cleaning.

If you have any issues with the product during the rental period, including product damage, please contact us via chat immediately and we will help you resolve the issue.

Yes, The Shed offers promotions throughout the year which will be featured on our rental website (as well as other marketing channels.)

You can sign up for our Preferred Delivery Membership and receive free two day deliveries for a year.

If you experience difficulty or issues with a product during your rental period, you should contact us via chat and we will help you resolve the issue.

If you experience any difficulty or issues with a product during your rental period, you should contact us via chat and we will help you resolve the issue.

If you experience any difficulty or issues with a product during your rental period, you should contact us via chat and we will help you resolve the issue.

No, you do not have to be present during drop off or pickup. The delivery driver will supply the renter with a picture of where the item was dropped off on your property via text.

The Shed offers three different delivery options - 2 day, same day delivery and 2 hour delivery. The Shed cannot guarantee a specific time but we can guarantee your delivery within the timeframe requested and we will text you with updates so you can plan accordingly.

If you believe a product was delivered and stolen please contact customer service chat immediately to make a report.

Much like other delivery platforms, we deliver products to a convenient location on your property. If, by chance, something happens to your item, please contact us via chat immediately.

The Shed will typically deliver products to your front door or garage door area.

We will provide digital instructions if available and/or an instructional video. If you are having trouble operating a product, please contact us via our online customer service and we will assist you.

We will provide links to operations manuals if available and/or an instructional video. If you are having trouble operating a product, please contact us via our online customer service and we will assist you.

If you have any questions about the use of the product, please contact us via chat and we will connect you to someone who can help you.

All orders are billed the morning of delivery. Any cancellation, after the product is scheduled for delivery, will be billed a full day of rental.

If you experience any difficulty or issues with the Rental product during your rental period, you should contact us via chat and we will help resolve your issue immediately.

You will receive updates on the delivery via text message.

Contact us via chat and we will help you resolve the payment issue.

Any applicable discounts will automatically be applied if you extend your rentals.

You will be charged the appropriate fees outlined in the Renters Agreement. You will also be charged for any additional days that you have the item in your possession.

The Shed does not provide any shipping options for our rental products at this time.

Currently, we do not have promotions for frequent renters.

There is no mechanism in place for after hours delivery. All products must be returned during regular business hours.

We clean and maintain every rental item as it comes into our facility and prior to it leaving the facility for a rental.

Our product list is always updating. If you have a suggestion on a product we should carry, feel free to provide that feedback via chat.

When appropriate, we will provide you with all of the needed accessories for a product to function.

You can adjust your rental period in your account manager. You can also contact us via chat to make adjustments to your rental period.

We will not charge you if we delay pick up of the product at the end of the rental period.

Right now, all products are only for rent.

We are sorry, we don't accept cash on delivery payment currently.

We use one of the most popular payment gateways – Stripe.

Yes you can check your order status on your Profile dashboard.

The renter can adjust the rental period but there may be additional charges if you are changing the date of pickup (may apply). You can change this in the account section of The Shed website.

They will be updated often, no need to worry about getting something else then you expect! We only accept products that are in good or great condition, examined by one of our professionals before acceptance.

As the owner of the product if you decide to take back your product from The Shed, the product will be returned and in the same condition as you had sent it.

If you choose to cancel the order, 24 hours before the product is shipped or picked up by you, you will be entitled to a 100% refund.

You can request that your rental period be shortened and we will credit you for the days not rented.

Yes. We run background checks to ensure that all The Shed drivers have clean criminal records, good driving records, and proof of insurance.

The driver will not provide use instructions. If you need assistance, please contact us via chat or look for our operations manual or instructional videos online.

All delivery drivers are contracted drivers who have been vigorously screened and constantly monitored for high levels of customer service.

Shed driver can access the signup tool on The Shed's website.

All drivers will have access to an account page to change any information including banking info.

Shed drivers are paid on a weekly basis. Drivers can request on demand payment but will incur a small fee for the service.

All on demand gigs will be sent out and each driver will be able to accept of decline the delivery. Two-day routed deliveries will be open for bid acceptance the night prior to deliveries.

Your car has to be able to tow 3000 lbs of weight.

By making yourself more available during delivery hours, and being close to the distribution center. The volume of your pickup and deliveries will increase.

You can make changes to your account by logging into the drivers' portal.

You must use your own automobile and use that same vehicle. Insurance of the vehicle must be in your name.